FAQ
FREQUENT ASKED QUESTIONS
When will my order be shipped?
You will receive an email regarding your shipping confirmation when your order leaves our warehouse.
We offer you delivery to your home address 3-5 working days after receiving your order confirmation.
During holiday seasons and sale, delivery might take a little longer.
How can I track my parcel?
As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information is available.
Does adding an item to my shopping bag mean that it's reserved?
Placing an item into your shopping bag doesn't reserve the item.
The item could sell out if other customers place orders of the same product before you check out.
Can I change or cancel my order?
We may be able to change or cancel your order provided that you notify BIRDIEBAE SG via email at hello@birdiebae.sg within 2 hours of placing the order, and prior to the order being dispatched by the warehouse.
If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to then wait until the order is received, before requesting a return from our returns department in accordance with the return policy.
If your order has been cancelled by BIRDIEBAE SG, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.
Can I use more than one discount code at once?
The BIRDIEBAE SG checkout is only able to accept one discount code per order. Discount codes cannot be used in conjunction with any other offer or promotion.
I forgot to add a discount code, can you add it to my existing order?
Unfortunately once your order has been placed, we are unable to retroactively add your discount code to the payment of your order.
Other enquiries
Please feel free to contact us at hello@birdiebae.sg